Policies

Shipping & returns

Every order is made for you. These guidelines explain production, delivery, cancellations, and what happens when something is wrong.

Last updated: 7 October 2026

Policy details

Our delivery terms and return terms are published separately so that each policy is easy to find and understand before ordering.

Read the shipping policy for production times, delivery estimates, dispatch locations, tracking, customs, and address changes.

Read the returns and refunds policy for cancellations, personalised-product terms, damaged or incorrect orders, return shipping, and refund timing.

Contact

Questions can be sent to fureverpetdesign@gmail.com. Customer care normally replies within 24 hours.