Production and delivery time
Most physical custom orders arrive within approximately 7–14 business days when the portrait proof is approved promptly. This estimate includes artwork production, paint drying where applicable, careful packing, and transit. Christmas and other peak periods may take longer. If a listing shows a different timeframe, the product-page timeframe applies.
We send a proof to the email address provided with the order. If we do not receive a reply within seven calendar days, the approved-stage order may move into fulfilment automatically.
Digital products
Digital products are delivered by email after creation and proof approval. No physical item is shipped for a digital-only order.
Shipping cost and destinations
Standard delivery is free to destinations available at checkout, including Australia, the United States, the United Kingdom, Canada, New Zealand, and supported European countries. The checkout shows whether we can deliver to your selected country before payment.
Where orders are dispatched
Physical orders are created and dispatched by the artist assigned to your commission. Dispatch arrangements depend on the product and assigned artist, and international shipping may apply. The dispatch email identifies the carrier and includes the tracking number.
Tracking and delays
Tracking is added to the online order status after dispatch. A carrier may take several days to show its first scan. If tracking has not updated for seven days, contact us with your order number so we can investigate.
Customs, duties, and taxes
International parcels may be inspected by customs. Any import duty, tax, or handling fee required by the destination country is the customer's responsibility unless it was collected at checkout. Customs processing can extend the delivery estimate.
Delivery address
Customers are responsible for entering a complete and accurate delivery address. Email fureverpetdesign@gmail.com immediately if a correction is needed. We cannot guarantee an address change after dispatch, and additional postage may apply if a parcel is returned because the address supplied was incomplete or incorrect.
Contact
For delivery questions, email fureverpetdesign@gmail.com. Customer care normally replies within 24 hours.