Frequently asked questions

Choose bright, sharp photos taken near eye level, with the full face visible and no heavy filters. Natural daylight is ideal. If a photo is not suitable, we will contact you before beginning.

Yes. Pets and people can be photographed separately. We will compose them together according to the portrait style you select.

Please allow about two weeks for painting, drying, careful packing, and delivery. Christmas and other busy periods can take longer. Once your order ships, its tracking details will be added to your order status.

Yes. We offer free worldwide delivery, including the United States, United Kingdom, Europe, Australia, and many other destinations. Local customs processes may affect delivery times in some countries.

Our miniature framed portraits, leather bag charms, and portrait jewellery are painted by hand. Royal portraits are digitally handmade and supplied as a digital file, fine-art print, or canvas. Each product page clearly identifies the making method before you order.

Yes. We send a preview to the email address provided with your order. You can confirm the portrait or request a small permitted adjustment. If we do not receive a reply within seven days, the approved-by-timeout portrait will be carefully packed and shipped.

We understand that memorial portraits may need to be created from the only photos available. We will work from your existing images as faithfully as possible and, when helpful, may first use photo-restoration software to recover detail. For the strongest likeness, please follow the photo guidance on the order page.

Furever Art is a small artist-led portrait studio serving customers worldwide. Each physical order is created and dispatched by the artist assigned to your commission. The dispatch email identifies the carrier and includes tracking.

We securely receive your order details and reference photos, then review them before beginning. Stripe sends a payment receipt to the email entered during checkout. We use that address for the artwork preview and order updates.

Digital artwork is supplied electronically and has no shipping time. Prints, canvases, framed paintings, charms, and jewellery are physical products that require production and delivery.

Contact us within 14 calendar days of delivery at fureverpetdesign@gmail.com. Include the order number and clear photos of the item, packaging, and shipping label so we can assess the issue and provide an appropriate repair, replacement, refund, or other remedy. Your rights under Australian Consumer Law are not excluded.

We use your photos to create, review, and fulfil your personalised order. Payment card details are handled by Stripe; Furever Art does not store full card numbers. See our Privacy Policy for more detail.